This is good for me so it's not a "he said, she said" situation. I figured as long as the laptop was functioning properly I would disregard the "inside slipping rattle noise" because of the inconvenience of the time delay from the second repair.Īll of my repair calls were handled through Costco "concierge service and are documented in their computer for my calls to them. it should not have had something slipping inside the case. I figured since it was nearly 1 month for the second repair (since they had to orer some part) that I would just ignore the noise since I figured it may be fixed incorrectly again.
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I assumed that your HP tech also left something else loose enough to come free inside the case. If you turned the laptop left to right it would slide around inside. Then there was something loose inside the case- whenever I lifted it you could hear something moving inside the lower case. I heard the screw fall because I have hardwood floors. I also had some problems plugging in the charger. Then when I got it back I had the fan noise issue and clicking- then one of the lower case screws fell out when I moved the laptop to my kitchen counter. But, the email that I did receive asked me post Kudos for the response that i never received.Īn HP technician repaired the laptop- then I had to send it in again in less than one month for the second repair since the case screen cover was messed up- like I said the little black 'dots" that cover the screws kept coming off and sticking to the bottom of the case near the keyboard and the one screen screw was missing, and when I lifted the laptop open it would crack. I would like to believe that HP is somehow concerned about my problem, but despite this stock answer online - I have not had any response from a real person. So what is up with the laptops coming apart?
It was larger and had a thicker and stronger case, but the hinge on one side still separated. I asked the rep if HP had addressed this obvious problem, because I would not pay for a repair for the same quality that i have now since it will obviously not last for over a year, and then I can pay for the repair again? Excuse ME! This would be made worse by being told that $250 will fix the problem. I felt like I was doing something wrong, but you have to move the screen to open the laptop. If laptops can be made that snap apart, they should beable to make one that stays together. Then the screen started separating on the corners and then at the actual hinge. Everytime you would open the laptop it would make a cracking noise. i also did not want to give my laptop up for a liong time again. Then one day it stopped rolling around and so I thought whatever was loose just got hung up on something inside and would stay there. I called and reported this and got a claim number.
Then a few months later, everytime I lifted the laptop you could hear something rolling around inside. So I had to return it again, and this time they said there was a part that had to be ordered, and it took weeks to get the laptop back. Guess the repair person was too busy to put the screw back. There were little black dots that were supposed to cover the screws, bit one fell off and there was no screw under the little cover. When it was returned the screws came out and the top started separating.
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They supposedly fixed the crack by replaing the entire case. So- my laptop was in for a fix in the first few months i dropped it. Now I got an e-mail saying there was a response, but I searched the link they sent me and I see NO response. I got a stock response from Omar-E who said he was going to refer my problem to someone. I received a response dated July 11- I had posted months ago about my laptop screen falling apart.
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